FAQ

Warranty cards
We do not use Warranty Cards in North America. Legal precedents in both Canada and the US have stated that Warranty Cards have no value in cases where W...
Tue, Mar 23, 2021 at 1:18 PM
Replacing Beryllium Tweeter - Focal Professional Solo, Twin, Trio6 & Trio11
CAUTION : the tweeter magnet is VERY powerful.   It will suck in anything metallic coming close to it. So, make sure you have a firm hold on tools and sc...
Tue, Mar 23, 2021 at 1:13 PM
Replacing Focal Sopra Tweeter
Remove the two large nuts holding the tweeter faceplate to the cabinet. Remove the driver immediately underneath the tweeter and set it aside. Get y...
Tue, Mar 23, 2021 at 1:12 PM
Receiving Damaged Shipments | Policy 2021
Esteemed colaborator, please be aware of these policies for receiving merchandise from Focal Naim America. It is the responsibility of the receiver to thor...
Tue, Mar 23, 2021 at 9:23 AM
Product Warranty USA
  FOCAL Speakers 5 years Electronics 3 years Mobile Headphones 2 years Premium Headphones 3 years FOCAL PROFESSIONAL    ...
Tue, Mar 23, 2021 at 9:12 AM
Product Warranty Canada
  BDI All 3 years CLEARAUDIO Turntables 5 years Electronics & Record Cleaners 3 years Concept turntable, tonearms, cartridg...
Tue, Mar 23, 2021 at 9:12 AM